Help center

How can we help?

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Getting started

Spin up your first server and invite your friends.

Creating your server Connecting for the first time Inviting players & whitelisting

Mods & plugins

Install packs, switch loaders and manage plugins.

Installing a CurseForge modpack Switching to Paper or Fabric Adding plugins via the panel

Files & backups

Edit configs, upload worlds and restore snapshots.

Using the file manager Connecting over SFTP Restoring from a backup

Performance

Keep TPS pinned at 20, even on big worlds.

Pre-generating your world Tuning view & simulation distance Reading the timings report

Billing

Plans, upgrades, invoices and refunds.

Upgrading or downgrading Updating your payment method Requesting a refund

Security

Protect your server and your account.

Setting up 2FA Managing sub-users & roles DDoS protection explained

Still stuck? Our team is on Discord 24/7, or open a ticket.